Most Colorfields products ship out to you within 3-5 business days.
Colorfields products will be drop-shipped directly to you from our supplier. All communication will be between you and us. We will send you a ship confirmation with a tracking number once our supplier ships the product to you.
Care and Cleaning: Should long ends of yarn appear on surface, do not pull. Use scissors to trim yarn evenly with rug surface. Vacuum regularly. Spot clean with mild cleaning solution for wool. Air dry. Professional carpet cleaning recommended.
If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean.
Never rub a spill as it forces the spill deeper into the rug. Blot with a clean white cloth.
On wool rugs, use lukewarm water or a wool cleaning liquid to remove any residual stain.
On synthetic rugs, use Fantastic or 409 to remove grease and stubborn stains.
On natural fiber grass rugs, use lukewarm water to remove any residual stain.
Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.
Always use a professional area rugs cleaning expert. Cleaning a handmade rug is a different than cleaning wall to wall carpet.
Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.
Extend the life of your Rug:
We recommend a rug pad underneath every area rug.
Rug pad extends the life of your rug as it absorbs wear and tear from the friction between floor and rug.
They help avoid accidents from slipping on moving rugs and tripping on turned up edges.
They provide extra cushion on hard surfaces for your feet.
We want you to love your Colorfields product as much as we do!
If you are not completely satisfied with your purchase, you can return it within 30 days of purchase for a refund. In order to be eligible for a refund, the product must be in new and unused condition. Please note that you are responsible for all shipping charges incurred. You will be refunded in full minus all shipping costs.
Any item returned without an authorization will be refused.
● Please inspect all incoming items at time of delivery.
● Note the damage on the Carrier Receipt, if possible.
● Please take several pictures from different angles, as well as pictures of the packaging exactly as you received it, as this is very important to the Damage Claim.
● You must notify us within 2 days of receipt of any/all damage claims.
If you receive a broken/damaged item, this damage was caused during shipment, as we thoroughly inspect all merchandise before it is shipped to you. Therefore we will open a Damage Claim through our shipper; with your cooperation, this must be approved for any reimbursement or replacement of product.
Once the damaged item has been inspected and the damage claim approved you will be either credited the amount paid or the item will be replaced.
Please click here to see our complete Returns & Damages Policy: Returns & Damages Policy
Colorfields was developed in the design studios of Company C, the award-winning designer and manufacturer of rugs and home furnishings founded by Christine and Walter Chapin 24 years ago.
Our goal is to appeal to a broader audience with Colorfields’ own unique range of colors and distinctive designs, delivered to customers at more approachable price points. We created the Colorfields collection around five key attributes: Design, Quality, Simplicity, Affordability and Sustainability. Colorfields is the perfect choice those who value style and design, but also appreciate exceptional value.
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