Company C products will be drop-shipped directly to you from our supplier.
Most items will ship out to you within 3-5 business days. Occasionally there may be a back-ordered item. If an item is back-ordered we will notify you via email within 48 hours and you may choose to wait for the item or cancel the order.

Cleaning & Care: 

Should long ends of yarn appear on surface, do not pull. Use scissors to trim evenly with rug surface. Vacuum regularly, but not with a beater brush.

Cleaning - Tufted & Hooked Wool Rugs:
Spot clean with a mild cleaning solution for wool.
Air dry.
Professional carpet cleaning recommended.

Cleaning - Color Spree Rugs:
Spot clean by blotting with an absorbent cloth using soap and water, or use a garden hose to wash and hang dry.

We want you to love Company C products as much as we do!

If you are not completely satisfied with your purchase, you can return it within 30 days of purchase for a refund. In order to be eligible for a refund, the product must be in new and unused condition.  Please note that you are responsible for all shipping charges incurred.  You will be refunded in full minus all shipping costs.

If you wish for a return or exchange please contact us for a Return Authorization Number. Returns will not be accepted without an RA#. We will email you all Return Instructions.

Damage Policy:
We make every effort to ensure that each order is packed safely and is free from any concealed damage.

● Please inspect all incoming items at time of delivery.
● Note the damage on the Carrier Receipt, if possible.
● Please take several pictures from different angles, as well as pictures of the packaging exactly as you received it, as this is very important to the Damage Claim.
● You must notify us within 2 days of receipt of any/all damage claims.

If you receive a broken/damaged item, this damage was caused during shipment, as we thoroughly inspect all merchandise before it is shipped to you. Therefore we will open a Damage Claim through our shipper; with your cooperation, this must be approved for any reimbursement or replacement of product.

Please do NOT ship the damaged item back to us. It will be inspected at your location and then you may dispose of it.

Once the damaged item has been inspected and the damage claim approved you will be either credited the amount paid or the item will be replaced.

Please click here to see our complete Returns & Damages Policy: Returns & Damages Policy