Most products will ship out to you within 3-5 business days. If a product cannot ship out to you within this time frame, we will notify you within 48 hrs. with the ETA. You may then decide if you want to wait for the ETA or you may cancel the order and be refunded in full.
Renwil products will be drop-shipped directly to you from our supplier. All communication will be between you and us. We will send you a ship confirmation with a tracking number once our supplier has shipped the product to you.
If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean.
Never rub a spill as it forces the spill deeper into the rug. Blot with a clean white cloth.
On wool rugs, use lukewarm water or a wool cleaning liquid to remove any residual stain.
On synthetic rugs, use Fantastic or 409 to remove grease and stubborn stains.
On natural fiber grass rugs, use lukewarm water to remove any residual stain.
Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.
Always use a professional area rugs cleaning expert. Cleaning a handmade rug is a different than cleaning wall to wall carpet.
Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.
Extend the life of your Rug:
We recommend a rug pad underneath every area rug.
Rug pad extends the life of your rug as it absorbs wear and tear from the friction between floor and rug.
They help avoid accidents from slipping on moving rugs and tripping on turned up edges.
They provide extra cushion on hard surfaces for your feet.
Renwil does not accept returns.
In the rare case of a manufacturing defect, Renwil will supply replacements for the defective part(s) or issue a full product replacement.
Renwil makes every effort to ensure that each order is packed safely and is free from any concealed damage. For any damage claims, you must follow the following rules:
● Please inspect all incoming items at time of delivery.
● Note the damage on the Carrier Receipt, if possible.
● Please take several pictures from different angles, as well as pictures of the packaging exactly as you received it, as this is very important to the Damage Claim.
● You must notify us within 2 days of receipt of any/all damage claims.
If you receive a broken/damaged item, this damage was caused during shipment, as we thoroughly inspect all merchandise before it is shipped to you. Therefore we will open a Damage Claim through our shipper; with your cooperation, this must be approved for any reimbursement or replacement of product.
Once the damaged item has been inspected and the damage claim approved you will be either credited the amount paid or the item will be replaced.
Please click here to see our complete Returns & Damages Policy: Returns & Damages Policy
Shop Renwil at Heaven's Gate Home for a vast selection of exclusive lighting, mirrors, accent tables and rugs. Renwil has come a long way from their humble beginnings in 1967, with 1 artist in a 500 square-foot studio. Renwil has evolved into 10 artists today within a 3500 square foot studio, becoming Canada's lead producer of framed art work. Renwil's US warehouse is located in Champlain, NY.