Customer Service

At Heaven's Gate Home, customer service is our top priority. We want you to love our products as much as we do.   Our aim is to please!


The best way to contact us is by e-mail at Please do not IM us, as we do not respond to IM's.

Please provide your first and last name and your order# whenever inquiring about the status of your order. All e-mails are responded to within 24-48 hours. Please be sure that your Spam filter will allow e-mail from our e-mail address so that we may contact you regarding your order if need be, as well as email you with updates/status of your order.

If you prefer to leave a voice message via telephone, you may do so at 1-801-648-7920.  When leaving a voice message, please provide your last name, phone number and your order number, along with repeating your phone number for a second time.

Also please provide your time zone, so that we may return your call during appropriate hours. We will respond to all voice messages within 24-48 hours, Mon.-Friday, 10am-5pm EST, with the exception of international calls.  For all international questions, please email us at, as we do not make international phone calls.

Thank you!