Heaven's Gate Home offers FREE shipping* to the Domestic USA on Everything!
Free Shipping service level may vary. It can be anywhere from Ground (UPS or FedEx) or Freight, from Curbside, Threshold or White Glove delivery service, depending on your address and our cost to ship. Please note that during times of a pandemic, all drivers must follow city/state or local restrictions.
If you wish to have White Glove, please let us know up-front and we will do our best to provide. There may be an up-charge. There is no 100% Guarantee that drivers will take inside, as this all depends on the Covid-19 Guidelines* in your area or our carrier.
Please see Service Level descriptions below:
Ground: FedEx or UPS, Signature Required if over $500 in Sales.
Curbside (Lift gate): One man delivery - Will lower shipment to the ground.
Threshold: First dry area (Garage/Entrance to House).
White Glove/Packaging Removal: 1-2 man delivery (depending on weight) to a designated room of your choice (up to 2 staircases) + Package Removal (typical transit time is 10-15 days). May be limited due to covid-19 restrictions in your area.
Please track your package and have a person (or two) available who can help you receive the delivery.
Heaven's Gate Home will not be responsible for lost, damaged or delayed products caused by shipping carriers, nor any carrier property damage. We will insure every shipment to the fullest extent and work with the insurance companies to either replace or reimburse you for any damage/loss.
*Free Shipping is based on a complete/single shipment only. Most times we will ship the order as available, if any back-ordered items, however, based on each order's circumstances, we reserve the right to 1 free shipment.
All merchandise ordered must be received and signed for by the Consignee (person placing the order) or a copy of their valid ID must be presented to the delivery person. In the case of freight delivery, the carrier will call you in advance to make an appointment for delivery and you must be available to receive the merchandise or a designated adult (over the age of 18) with the copy of your ID.
Please NOTE: We abide by all our shippers rules and regulations, as well as city/state and local restrictions.
*Exclusions may apply.
If after obtaining a shipping quote, we discover that the shipping cost is greater than 15% of the total sale, we reserve the right to exclude free shipping. If this is the case, we will email you with the shipping quote to see if you would like to pay the additional shipping costs (minus our normal shipping cost) or cancel the order.
Some examples of extremely high shipping costs, which may be excluded as Free include:
- Specific areas deemed "High Cost Delivery Areas" by freight companies, such as some islands and boroughs of metropolitan cities.
*SPECIAL COVID-19 SHIPMENT GUIDELINES:
Please be safe; wear a mask and gloves when accepting any deliveries. Respect social distance rules of 6 feet from the driver.
Please keep in mind that due to increased volumes there could be shipment and communication delays. We’re sorry for any delays and any inconvenience this causes you—thank you for being patient and understanding at this time.
Please be patient, respectful and accomodating to all drivers delivering your package. Due to Covid-19, on-line shopping has increased dramatically and carriers are overwhelmed with deliveries. In many cases, Covid-19 guidelines and Executive Orders can change on a day-to-day basis, depending on the state, county or city that they are delivering to. The drivers have guidelines that they must follow in order to protect their jobs, themselves, their families and you.
Some drivers have very limited days/hours for deliveries to specific areas. Please be accomodating. If you cannot be at home during their delivery hours, please request delivery without a signature (all shipments are fully insured for this type of delivery), or ask a neighbor or friend to be there in your place. Most carriers instruct their drivers NOT to deliver inside of your home, nor open the packages and let you inspect the goods prior to signing. The best delivery service available at this time is Threshold. Sorry, White Glove and/or Package Removal is unavailable. This is for everyone's protection. In these cases, please go ahead and sign, but also write on the paperwork "NOT inspected, per driver's request", as this will be crucial in any future damage claims.
Please understand that these are very trying times for all involved and everyone, including vendors and carriers. We are all doing our best to navigate these unknown waters, as this pandemic is beyond our control. Please be kind and patient, and we will all get through this together. Thank you!
Policy updated as of February 19, 2021.