Heaven's Gate Home offers FREE shipping* to the Domestic USA on Everything!
Free Shipping service level may vary. It can be anywhere from Ground (UPS or FedEx) or Freight, from Curbside, Threshold or White Glove, depending on your address and our cost to ship. Please see Service Level descriptions below**.
Orders > $2500 will ship via White Glove/Package Removal at our expense, unless there is an extenuating circumstance, such as delivering to an Island or area deemed High Cost Delivery Areas* (see below in Exclusions Apply). Please be aware that White Glove shipments take longer in transit time, due to the extra precautions involved. White Glove transit time is typically 10-15 days.
If your order is less than $2500 and you would like to upgrade to White Glove delivery, you may do so, at your expense, minus our normal shipping cost. If you would like a quote, please send us an email.
Example of Addition Cost for White Glove/Package Removal:
$1000.00 Total Order
$270.00 White Glove cost
-$150.00 Curbside or Threshold cost (the Free Shipping included)
$120.00 Difference, would be your cost to upgrade to White Glove.
Please track your package and have a person (or two) available who can help you receive the order, especially if it is not being shipped White Glove.
Heaven's Gate Home will not be responsible for lost, damaged or delayed products caused by shipping carriers. We will insure every shipment to the fullest extent and work with the insurance companies to either replace or reimburse you for any damage/loss.
*Free Shipping is based on a complete/single shipment only. Most times we will ship the order as available, if any back-ordered items, however, based on each order's circumstances, we reserve the right to 1 free shipment.
All merchandise ordered must be received and signed for by the Consignee (person placing the order) or a copy of their valid ID must be presented to the delivery person. In the case of freight delivery, the carrier will call you in advance to make an appointment for delivery and you must be available to receive the merchandise or a designated adult (over the age of 18) with the copy of your ID.
Please NOTE: We abide by all our shippers rules and regulations.
*Exclusions may apply.
If after obtaining a shipping quote, we discover that the shipping cost is greater than 15% of the total sale, we reserve the right to exclude free shipping. If this is the case, we will email you with the shipping quote to see if you would like to pay the additional shipping costs (minus our normal shipping cost) or cancel the order.
Some examples of extremely high shipping costs, which may be excluded as Free include:
- Specific areas deemed "High Cost Delivery Areas" by freight companies, such as some islands and boroughs of metropolitan cities.
**Service Level Descriptions:
Ground: FedEx or UPS, Signature Required if over $500 in Sales.
Curbside (Lift gate): One man delivery - Will lower shipment to the ground.
Threshold: First dry area (Garage/Entrance to House).
White Glove/Packaging Removal: 1-2 man delivery (depending on weight) to a designated room of your choice (up to 2 staircases) + Package Removal (typical transit time is 10-15 days).
Policy updated as of November 21, 2020.