Heaven's Gate Home offers FREE shipping to most of the Domestic USA* (exclusions apply).
*Exclusions from Free Shipping:
If after obtaining a shipping quote, we discover that the shipping cost is greater than 15% of the total sale, we reserve the right to exclude free shipping.
Some examples of extremely high shipping costs, which may be excluded include:
- Specific areas deemed "High Cost Delivery Areas" by freight companies, such as some islands and boroughs of metropolitan cities, (such as NYC and LA), we must exclude the Free Shipping to these areas
If this is the case, we will email you with the shipping quote to see if you would like to pay the extra shipping costs or cancel the order.
All merchandise ordered must be received and signed for by the Consignee (person placing the order) or a copy of their valid ID must be presented to the delivery person. In the case of freight delivery, the carrier will call you in advance to make an appointment for delivery and you must be available to receive the merchandise or a designated adult (over the age of 18) with the copy of your ID.
Please NOTE: We abide by all our shippers rules and regulations.
LTL/FREIGHT (Truck): Our Free Shipping is at our discretion, determined by our cost to ship the merchandise to you. It can be anywhere from Curbside, Threshold or White Glove, depending on your address and our cost to ship.
Please track your package and have a person (or two) available who can help you receive the order.
Please note: We cannot be responsible for the package once it is out of our hands and into the hands of our Delivery Service. We will insure every shipment to the fullest extent and work with the insurance companies of the carrier to either replace or reimburse you for any damage/loss.
Heaven's Gate Home will not be held responsible for lost, damaged or delayed products caused by shipping carriers.
*Free Shipping is based on a complete/single Shipment only.
Occasionally there may be back-ordered items, due to merchandise being on back-order from our supplier. We will keep you updated to the best of our ability as to Estimated Ship Dates.
Expedited Shipping You may request expedited Shipping at your expense. Please contact us if you are interested in this option, as each case will vary.
Policy updated as of September 21, 2020.