All items are drop-shipped directly to you from our supplier. Items in-stock typically ship within 5-10 business days.  Items not in-stock can take from anywhere from 10-90 days.

If you would like to know the estimated ETA before placing your order, please contact us. Once you place an order, we will contact you and let you know the ETA if an item is not in-stock before processing your order. You may then choose to go ahead with the order and ship as available or cancel the order. All orders will be charged in full once processed, as this allocates incoming stock for you.

Once your order has been shipped out to you, we will email you a Ship Confirmation with a tracking number.

All Regina Andrew products are meant for Indoor use only.

ACRYLIC

Never use window or glass cleaner, ammonia products, or other chemical sprays on acrylic. Wipe with a clean, damp, non-abrasive cloth.

ANTIQUED GLASS

Wipe delicately with a soft, damp, lint-free cloth as needed. Avoid using harsh or abrasive cleaners.

BONE

Use non-absorbent coasters to protect surface. Wipe occasionally with a soft, lightly damp, lint free cloth. Finish with a dry cloth. Avoid using harsh or abrasive cleaners.

CERAMIC

Wipe occasionally with a soft, damp, lint-free cloth. Finish with a dry cloth. Avoid using harsh or abrasive cleaners.

COTTON/CANVAS

Spot-clean with a soft-bristled toothbrush to preserve color. Avoid using harsh or abrasive cleaners.

GLASS/MIRROR

Apply a simple glass cleaner directly to a soft, lint-free cloth as needed. Avoid getting chemicals on surrounding materials. Avoid using harsh cleaning additives, such as ammonia, as this may cause black spots to appear.

HIDE

Dust off regularly. Spot-clean only when necessary with a mild, non-alkaline soapy solution. Do not leave it in exposed sunlight as it can cause the edges to roll up. Avoid using harsh or abrasive cleaners.

LINEN

We recommend dry-cleaning this item to help retain its color and integrity. Spot-clean with a saltwater solution when necessary, though avoid using harsh chemicals.

MARBLE

Use non-absorbent coasters to protect surface. Wipe occasionally with a soft, damp, lint-free cloth. Finish with a dry cloth. Avoid using harsh or abrasive cleaners.

METAL

Use non-absorbent coasters to protect surface. Wipe occasionally with a soft, damp, lint-free cloth. Finish with a dry cloth. Avoid using harsh chemicals or abrasive fabrics.

NATURAL FIBERS (JUTE, RATTAN, STICK WICKER, ETC.)

Wipe with a lightly soft, damp, lint-free cloth only. Avoid using harsh or abrasive cleaners.

RESIN

Wipe with a solution of warm water and dish soap using a soft, lint-free cloth. Wipe the soap away with a damp cloth and dry completely to avoid water stains.

WOOD

Use non-absorbent coasters to protect surface. Dust often with a soft, lint-free cloth. Avoid saturating wood. Wipe with a slightly damp cloth to remove loose particles and dust. When necessary, use a mild soap and water to clean surfaces and finish with a dry cloth immediately. Avoid using furniture polish and any harsh or abrasive cleaners.

ZINC

Use non-absorbent coasters to protect surface. Clean with a soft non-abrasive cloth dampened with water. Apply a layer of zinc-safe wax polish as needed. Avoid using harsh or abrasive cleaners.

NATURAL FIBERS (JUTE, RATTAN, STICK WICKER, ETC.)

Wipe with a lightly soft, damp, lint-free cloth only. Avoid using harsh or abrasive cleaners.

Regina Andrew Designs does not accept returns for Buyers Remorse or aesthetic dissatisfaction.

Many of RAD products are skillfully hand-made with variations in color, size and finish making these irregularities part of the elegance and nature of hand-made items.

In the event of a mis-address or refused shipment, a 25% restocking fee will be applied, plus all shipping costs incurred.

In the rare case of a manufacturing defect, RAD will supply replacements for the defective part(s) or issue a full product replacement.

Damage Claims:
● Please inspect all incoming items at time of delivery.
● Note the damage on the Carrier Receipt, if possible.
● Please take several pictures from different angles, as well as pictures of the packaging exactly as you received it, as this is very important to the Damage Claim.
● You must notify us within 2 days of receipt of any/all damage claims.

If you receive a broken/damaged item, this damage was caused during shipment, as we thoroughly inspect all merchandise before it is shipped to you. Therefore we will open a Damage Claim through our shipper; with your cooperation, this must be approved for any reimbursement or replacement of product.

Once the damaged item has been inspected and the damage claim approved you will be either credited the amount paid or the item will be replaced.

Please click here to see our complete Returns & Damages Policy: Returns & Damages Policy